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Terms of Service

What do I agree to by opening an account?

Signing up or placing your first bet makes these Terms of Service a legal contract between you and Toronto Casino. The contract also includes the following policies: Bonus Policy, How We Handle Your Data, Cookies and Tracking, Responsible Play, Verification and AML, and Protecting Minors. Players who disagree with these terms should not use our site.

How are the games run?

  • Every game shows its rules, paytable and payout information on its help screen. Read it before you play.
  • Slots and digital table games produce results with a random number generator, and game outcomes are tested independently (eCOGRA / GLI).
  • A real dealer hosts every live dealer table, streamed from a studio. Whatever outcome the studio's system records is final.
  • A bet or win affected by a game, server or connection error is cancelled. Stakes on a cancelled round are credited back to your balance.
  • If there is any dispute over the events of a round, our game logs decide it.

Player eligibility

  • Minimum age: 19.
  • You must be physically in Canada, in a region whose laws allow online gambling.
  • You may register only if your local law permits it. Canadian rules on minimum age, identity checks and anti-money-laundering controls apply to every account.
  • Geolocation confirms your location before deposits and play.
  • Anyone who has self-excluded from our site may not open a new account.

Who owns the content on the site?

Toronto Casino or its licensors own the Toronto Casino name, logos, graphics, written content and design, and the game developers own the game software. Everything is supplied only for play at Toronto Casino. You may not copy, scrape, reproduce or reverse engineer any of it.

How are changes to these terms handled?

We update these terms when our services, partner requirements or the applicable laws change. The latest version, together with the date it applies from, is posted here at all times. Significant changes will reach you through an email or an on-screen message after sign-in. Continuing to play once an updated version applies means you agree to it. Should you disagree with a change, stop using your account and email us, and we will close it.

Where are the bonus rules?

All promotions, including the welcome offer and Toronto Rewards, follow our Bonus Policy. Where an offer's own details differ from these terms, those details apply to that offer.

What conduct is not allowed?

  • Placing bets through bots, scripts or any automated program, or using such tools to gain an unfair advantage.
  • Working with other players in collusion or as part of a syndicate.
  • Using another person's identity, card, wallet or account.
  • Hiding your location with a VPN, proxy or similar tool.
  • Putting criminal proceeds into your account, or passing funds through it without real play.
  • Exploiting a software fault instead of telling us about it.
  • Contacting our team with abusive or threatening messages.

Where we find such activity, we can void the bets involved, withhold winnings, suspend the account and, if legally required, inform the authorities.

Is there a limit on the number of accounts?

  • Each person is limited to a single account. Duplicates will be shut down, with any bonuses or winnings on them cancelled.
  • The details you give when signing up must be correct, including your birth date, full legal name, email address and home address. If any of them change, update your account straight away.
  • Your username and password are for you alone. Tell us right away if you think someone else has used them.

Governing law

The laws of Ontario and the federal laws of Canada applicable in Ontario govern this agreement.

Moving money in and out of your account

  • Every account operates in Canadian dollars (CAD).
  • Deposit by Interac e-Transfer, Visa, Online Banking / Trustly, Instadebit or Neteller. Minimum deposit: C$10.
  • Withdraw by Interac e-Transfer, Online Banking / Trustly, Instadebit or Neteller. Minimum withdrawal: C$100 (Interac/eCheck). Maximum: C$10,000 per day.
  • After approval, most payment methods deliver a withdrawal within 1 to 4 hours. A bank wire may take up to 12 hours.
  • No fees on deposits or withdrawals: both are free.
  • Verification must be complete before we pay a withdrawal.

How far does our liability extend?

The site and games come as is, with no warranties of any kind. Toronto Casino is not responsible for losses that arise from connection outages, problems with your device, slow processing by outside payment providers or other events we cannot control. The most we will pay on any single claim is your account balance. These terms do not limit liability for fraud or for anything else that cannot legally be excluded.

How do I make a complaint?

To raise a complaint, write to mail@torontocasino.app and include your username, the transaction or game involved, a short account of what went wrong, and the exact date and time. We acknowledge every complaint, look into it, and send our written decision by email, explaining how we reached it.

How do I reach us?

We provide support by email alone. Contact mail@torontocasino.app about account or payment questions, complaints, responsible play or privacy.