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Help Centre

Gambling is entertainment you pay for, and it should remain just that. You will find our safer play tools in your account settings. For confidential help, reach out to GameSense or Gambling Therapy.

What is the process for closing my account?

Send an email from the address linked to your registration requesting account closure. For a longer pause from gambling, self-exclusion may suit you better.

What currency is used for my account?

Every account runs in Canadian dollars (CAD), and your deposits, withdrawals and game balances all appear in CAD.

What paperwork is required, and at which stage?

We complete identity checks (KYC) and verify your location before taking your first deposit. Have a valid photo ID issued by the government ready, plus a recent document confirming your address. Before releasing a withdrawal, we may also need proof of your payment method.

How fast are withdrawals paid out?

The minimum withdrawal is C$100 with Interac or eCheck. Most methods settle a cashout in between one and four hours, and a bank wire can need as many as 12 hours.

How can I sign up?

Hit Join Now, fill in the sign-up form with the details we ask for and check the box declaring you are aged 19 or over. Our team then checks your ID and your playing location. Once that is done, deposit C$10 or more to get started and you can play right away.

Can I get an offer without depositing?

Yes. Each new player who signs up gets 20 free spins. Winnings from those spins need 5x wagering, and the amount you can cash out from them is capped at C$100.

Who provides the live tables?

Stakelogic Live, Playtech Live, OnAir Entertainment and BetGames supply our live tables and shows.

Safer play tools

  • Deposit, wager and stake limits
  • Session reminders with time alerts
  • Take a break from play lasting anywhere between a single day and six weeks
  • Self-exclusion, or permanent closure of your account
  • A short quiz for checking your playing habits
  • Identity and location verified through KYC before we accept a deposit
  • Decreases apply at once, increases only after 24 hours